M&S and Royal Mail: Is it too late to turn things around?
Marks & Spencer and Royal Mail were once both British icons. But neither company managed to cope with the demands of modern consumers and they are now both attempting to initiate recovery plans to deal with the challenges. But have they left it too late?
There was a time when Brits couldn’t imagine a world without Marks & Spencer (LON: MKS) or Royal Mail (LON: RMG). One a stalwart of the UK high street which provided middle-class families with clothing essentials; the other, a government owned service which helped everyone communicate. In the last decade, they have both been ‘Amazoned’. Marks & Spencer, like many of its high street peers, has struggled with a changing retail environment. As many shoppers turn online for both clothes and food, Marks & Spencer’s lack of digital investment has come at a cost. Its online offering makes up such a small proportion…